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The interface of tomorrow is called voice!
Thanks to our Voice-API, voice applications can be conveniently and easily integrated into your telephony. Text-to-Speech (TTS) allows you to convert text into synthetic speech and replaces time-consuming audio productions. With Automatic Speech Recognition (ASR), you design AI-based speech dialogues and offer professional voice control for your customers.
Cloud-IVR
Benefit from a wide range of IVR applications such as announcements, DTMF services or other routing features.
SIP trunk
With our SIP trunk for all VoIP telephone systems, you get best-price IP telephony in the NGN from TENIOS.
ACD
Use our intelligent Automatic Call Distribution (ACD) to optimally manage calls in your contact center.
Your service hotline in the intelligent network of TENIOS
As a provider of service phone numbers, TENIOS is the first choice for a customer dialogue that meets your individual needs. Whether freephone, virtual numbers or our range of international numbers - just choose the number you prefer and ensure being available for your customers at all times.
0800 freephone
Your 0800 service line for optimal customer service: Give your customers the opportunity to get in touch with you free of charge at a uniform telephone number.
Use 0800 freephone numbers in support, as a hotline for e-commerce or for marketing campaigns and benefit from our broad range of services including call distribution, pre-qualification and much more.
geographic numbers
Show local presence and stay flexible at the same time: With the geographic numbers in the intelligent network of TENIOS, you can take advantage of all benefits of the IN network while improving loyalty to your customer by showing local proximity.
TENIOS offers geographic, virtual numbers in all local networks in Germany and 100 countries worldwide.
international
Be reachable for your customers on an international level: TENIOS offers geographical numbers in over 100 countries worldwide.
Show presence where your customers are and offer best availability at any time.
Virtual agents for your contact center
Automate processes in customer service and save time and costs: The TENIOS VoiceBot Connector integrates any bot system into your service telephony via API and also makes it available for voice interfaces.
Send & receive SMS via API:
With the TENIOS SMS-API
TENIOS cloud communications is a powerful platform built specifically for business communication applications in a pure cloud and IP environment. TENIOS cloud combines all the standard services found in a typical communications system with the latest enterprise-grade features and wraps it all up in one highly scalable and easily accessible platform for real-time audio / video communications.
You can set-up your applications with few clicks or lines of code in our TENIOS cloud communications environment. TENIOS makes it simple to build your routing and number application for real-time communications by using the web technology you already know or via our drag-and-drop web portal.
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About TENIOS
As a licensed cloud communications provider since 2001, we take customer service and customer dialogue to a new level. With our long-term expertise, we rely on future technologies and artificial intelligence for the continuous development of our cloud communications platform. Our portfolio ranges from service numbers, intelligent voice dialogue systems via Voice API, IN routing, AI-based speech output & speech recognition to the integration of virtual assistants (IVA) for telephony and messaging.
More than 2.000 companies already trust us. In germany & worldwide.
Also ERGO Insurance is already counting successfully on the VoiceBot solutions from TENIOS.
"95%
of the customers
intents were identified
correctly by the IVA."