21.07.2021 | No matter whether it’s ordering a pizza or beverage delivery: Since the pandemic and recurring lockdowns, delivery services are booming more than ever. Especially the top dog of the delivery service “Lieferando” benefits: The industry giant registered revenues of 2.4 billion Euro in 2020, an increase in sales
17.06.2021 | Looking for an alternative to the Twilio API communication platform? Then TENIOS is the right choice. In addition to an extensive range of functions at a fair price, the TENIOS Voice API scores with technology “Made in Germany”: hosting and operation are carried out in our geo-redundant data centers
12.05.21 | With around 2 billion users worldwide – 44 million of them in Germany – WhatsApp is the most popular messenger app. With the WhatsApp Business API, the service can also be used for communication between companies and consumers. Go for omnichannel solutions and integrate WhatsApp into your customer communications.
12.03.2021 | Christmas is coming. For retailers that means: High season. And also the employees in telephone customer service are handling a float of calls. Due to Corona personal dialogues are rarely, so the number of calls increases. In this article we will show you how phone service works also
26.01.2021 | Automated inbound call routing is standard practice in many contact centers. But what about outbound calls? With TENIOS’ new MakeCall function, you have the option of routing outbound calls to the public telephone network and forwarding them to predefined routing plans in the TENIOS Cloud.
28.01.2021 | According to a study, 64% of consumers use the telephone as their preferred communication channel when it is time to contact a company. This is why it is so important to integrate intelligent call control in order to handle the volume and to be able to react dynamically to
20.03.2019 | Today, chatbots are already an established part in the digital communication strategy of many companies. Which is often completely disregarded: Using bots for text-only communication holds a huge unused potential. Once the intelligent assistant has been configured, it can also be used for voice interfaces thanks to text-to-speech and speech-to-text. With
24.07.2018 | In our last article we introduced the upgrade of the TENIOS Text-to-Speech (TTS) service to 18 languages. As announced, this is just one of the new AI-based speech tools that TENIOS is offering now. With automatic speech recognition (ASR), the call on your hotline or in the contact center will become an optimal customer
19.07.2018 | Hur kan jag hjälpa dig? – That was Swedish and means “How can I help you?”. Swedish is only one of the available languages of our digital hero: TENIOS’ Text-to-Speech (TTS) service now offers the possibility to communicate in 18 different languages. In addition, both male and female voices are available
15.03.2017 | Russia (Russian Federation) is an attractive market with its 145 million inhabitants and a rapidly growing domestic market. Historically and culturally, Russians rely on local products and services. Local freephones and geographical numbers play a special role here. As a provider, you signal local proximity and offer optimal