automatic-speech-
recognition (ASR)

Intelligent speech features
for your customer communication

speech recognition in service telephony

Increase your customer satisfaction by the integration of TENIOS automatic-speech-recognition. Navigate your customers to desired information using preset keywords.

Text-to-Speech TTS Tenios

Text-to-Speech TTS Tenios

Automatic-Speech-Recognition TENIOS

What is automatic-speech-recognition?

Automatic-speech-recognition - also automatic-voice-recognition (AVR) - refers to the recognition of human speech. Within the speech analysis, the computer uses a database of stored words. The use of deep learning methods enables the system to expand this database independently – this is called Artificial Intelligence (AI).

TENIOS Cloud Communications integrates the AI-based software into its navigation options: ASR can be included at the desired places in the routing plan of your announcement loop and simplifies navigation for your callers.

benefits of TENIOS automatic-speech-recognition

Usable in every situation: No typing necessary

Highest cost efficiency: "Pay as you go" - No investment

available in over 80 languages / countries

Wide range of keywords and continuous extension by AI

TENIOS ASR for your international customer service

Algeria

Argentina

Australia

Austria

Bahrain

Bolivia

Brazil

Bulgaria

Chile

Colombia

Costa Rica

Croatia

Czech Republic

Denmark

Dominican Republic

Ecuador

Egypt

El Salvador

Finland

France

 

Germany

Ghana

Great Britain

Greece

Honduras

Hungary

Iceland

India

Indonesia

Irak

Ireland

Israel

Italy

Japan

Jordan

Kanada

Kenya

Kuwait

Latvia

Lebanon

Lithuania

Malaysia

Mexico

Morocco

Netherlands

New Zealand

Nicaragua

Nigeria

Oman

Palestine

Panama

Paraguay

Peru

Philippines

Poland

Portuguese

Puerto Rico

Quatar

Romania

Russia

Saudi Arabien

Serbia

Slowakia

South Africa

South Korea

Spain

Sweden

Switzerland

Tansania

Thailand

Tunesia

Turkey

Ukraine

United States

Uruguay

USA

VAE

Venezuela

Vietnam

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Information about voice recognition via ASR / AVR

The method of speech recognition is assigned to the speech analysis. Information captured through voice is analyzed using ASR software. During this process, the system filters individual keywords and builds up connections. In intelligent systems, the database of words is increasing continuously through multiple speech input. Machine learning makes word recognition more and more accurate.
Typical areas of application in the private sphere are the writing of text messages or the using of search engines via smartphone. In the business environment, the language technology is used in automotive engineering and in call centers for example.

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