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We keep you informed about the latest trends in cloud communications, contact center solutions and our brand-new products.
19. January 2022
19.01.2022 | Through their use in web services, they are becoming increasingly important: APIs. In almost all industries, standardized interfaces offer the potential to improve customer experience and increase efficiency in companies at the same time. Voice APIs or Speech APIs are particularly essential in the field of telecommunications.
12.01.2022 | Making phone calls directly from the browser? The TENIOS Browser Phone Extension makes your VoIP telephony easier than ever. The Chrome extension can be added to your navigation bar and is ready to use in just a few steps. Browser telephony easier than ever With a browser
01.12.2021 | For a long time, “Do it yourself” (DIY) was the guiding principal in customer service. But customers are getting tired of it. Experts are sure that the trend is shifting toward “Do it for me” (DIFM). In this article, we point out what personal bots have to do
23. November 2021
23.11.2021 | Contact centers as they were known in the past no longer exist. The classic telephone service in service centers has changed significantly in the course of technological innovations: AI is increasingly gaining ground and is revolutionizing service operations in many ways. We explain what the modern contact center
29. September 2021
29.09.2021 | Why should phone numbers be masked? In a nutshell, call masking ensures the privacy and data protection of call participants, the anonymization of calls, and the control of communications between merchants and consumers in online marketplaces. Whether in shopping portals or online banking – many digital services
22. September 2021
22.09.2021 | Chatbots have become essential in the age of service automation. Many online stores also use these smart assistants to answer questions concerning shipping costs and delivery status, or to provide product advice. What about activating the virtual assistants for the voice channel as well and using them
8. September 2021
08.09.2021 | TENIOS offers a new integration interface of its VoiceBot Connector: From now on, in addition to the Google Dialogflow integration, intelligent virtual assistants (IVAs) built in RASA can also be connected and made accessible for telephony. What is RASA? RASA is a platform for Conversational AI and allows
27.08.2021 | You already use a bot solution for automated customer communication via web, chat or messenger? But your bot still needs a voice to handle the telephony channel as well? The solution is called: TENIOS VoiceBot API. With our voice gateway, you can connect bot systems via a single
21.07.2021 | No matter whether it’s ordering a pizza or beverage delivery: Since the pandemic and recurring lockdowns, delivery services are booming more than ever. Especially the top dog of the delivery service “Lieferando” benefits: The industry giant registered revenues of 2.4 billion Euro in 2020, an increase in sales
17.06.2021 | Looking for an alternative to the Twilio API communication platform? Then TENIOS is the right choice. In addition to an extensive range of functions at a fair price, the TENIOS Voice API scores with technology “Made in Germany”: hosting and operation are carried out in our geo-redundant data centers