01.12.2021 | For a long time, “Do it yourself” (DIY) was the guiding principal in customer service. But customers are getting tired of it. Experts are sure that the trend is shifting toward “Do it for me” (DIFM). In this article, we point out what personal bots have to do

23.11.2021 | Contact centers as they were known in the past no longer exist. The classic telephone service in service centers has changed significantly in the course of technological innovations: AI is increasingly gaining ground and is revolutionizing service operations in many ways. We explain what the modern contact center

29.09.2021 | Why should phone numbers be masked? In a nutshell, call masking ensures the privacy and data protection of call participants, the anonymization of calls, and the control of communications between merchants and consumers in online marketplaces.   Whether in shopping portals or online banking – many digital services

08.09.2021 |  TENIOS offers a new integration interface of its VoiceBot Connector: From now on, in addition to the Google Dialogflow integration, intelligent virtual assistants (IVAs) built in RASA can also be connected and made accessible for telephony.   What is RASA? RASA is a platform for Conversational AI and allows

27.08.2021 | You already use a bot solution for automated customer communication via web, chat or messenger? But your bot still needs a voice to handle the telephony channel as well? The solution is called: TENIOS VoiceBot API. With our voice gateway, you can connect bot systems via a single

21.07.2021 | No matter whether it’s ordering a pizza or beverage delivery: Since the pandemic and recurring lockdowns, delivery services are booming more than ever. Especially the top dog of the delivery service “Lieferando” benefits: The industry giant registered revenues of 2.4 billion Euro in 2020, an increase in sales

17.06.2021 | Looking for an alternative to the Twilio API communication platform? Then TENIOS is the right choice. In addition to an extensive range of functions at a fair price, the TENIOS Voice API scores with technology “Made in Germany”: hosting and operation are carried out in our geo-redundant data centers

12.05.21 |  With around 2 billion users worldwide –  44 million of them in Germany – WhatsApp is the most popular messenger app. With the WhatsApp Business API, the service can also be used for communication between companies and consumers. Go for omnichannel solutions and integrate WhatsApp into your customer communications.

12.03.2021 | Christmas is coming. For retailers that means: High season. And also the employees in telephone customer service are handling a float of calls. Due to Corona personal dialogues are rarely, so the number of calls increases. In this article we will show you how phone service works also

26.01.2021 | Automated inbound call routing is standard practice in many contact centers. But what about outbound calls? With TENIOS’ new MakeCall function, you have the option of routing outbound calls to the public telephone network and forwarding them to predefined routing plans in the TENIOS Cloud.   The Voice-API