16.02.2022 | Speech dialogue systems can help to better manage call volumes in the contact center and optimize workflows. This leads to greater efficiency in the company and at the same time to an improved customer experience on the client side.   But what exactly is a voice response or

09.02.2022 | When it comes to contacting a company, even today the choice often falls on a traditional channel: The telephone. The popularity of the telephone as a communication channel can sometimes lead to high call volumes in the contact center.   To manage this volume and ensure an optimal

26.01.2022 | Building a VoiceBot is time-consuming and complicated? That is not true. We’ll show you how to build a VoiceBot in just 10 minutes using Google Dialogflow and TENIOS!   The following instructions explain how to quickly and easily set up a VoiceBot to be used as a virtual agent

19.01.2022 | Through their use in web services, they are becoming increasingly important: APIs. In almost all industries, standardized interfaces offer the potential to improve customer experience and increase efficiency in companies at the same time. Voice APIs or Speech APIs are particularly essential in the field of telecommunications.  

12.01.2022 | Making phone calls directly from the browser? The TENIOS Browser Phone Extension makes your VoIP telephony easier than ever. The Chrome extension can be added to your navigation bar and is ready to use in just a few steps.   Browser telephony easier than ever With a browser

01.12.2021 | For a long time, “Do it yourself” (DIY) was the guiding principal in customer service. But customers are getting tired of it. Experts are sure that the trend is shifting toward “Do it for me” (DIFM). In this article, we point out what personal bots have to do

23.11.2021 | Contact centers as they were known in the past no longer exist. The classic telephone service in service centers has changed significantly in the course of technological innovations: AI is increasingly gaining ground and is revolutionizing service operations in many ways. We explain what the modern contact center

29.09.2021 | Why should phone numbers be masked? In a nutshell, call masking ensures the privacy and data protection of call participants, the anonymization of calls, and the control of communications between merchants and consumers in online marketplaces.   Whether in shopping portals or online banking – many digital services

27.08.2021 | You already use a bot solution for automated customer communication via web, chat or messenger? But your bot still needs a voice to handle the telephony channel as well? The solution is called: TENIOS VoiceBot API. With our voice gateway, you can connect bot systems via a single

21.07.2021 | No matter whether it’s ordering a pizza or beverage delivery: Since the pandemic and recurring lockdowns, delivery services are booming more than ever. Especially the top dog of the delivery service “Lieferando” benefits: The industry giant registered revenues of 2.4 billion Euro in 2020, an increase in sales