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WELCOME TO TENIOS BLOG!

We keep you informed about the latest trends in cloud communications, contact center solutions and our brand-new products.

 

Personal Bots

1. December 2021

Personal Bots & Self-Service 4.0: Future Trends in Customer Service

01.12.2021 | For a long time, “Do it yourself” (DIY) was the guiding principal in customer service. But customers are getting tired of it. Experts are sure that the trend is shifting toward “Do it for me” (DIFM). In this article, we point out what personal bots have to do
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Future of Contact Center

23. November 2021

Service Automation 2022: How Voice & AI transform the Contact Center

23.11.2021 | Contact centers as they were known in the past no longer exist. The classic telephone service in service centers has changed significantly in the course of technological innovations: AI is increasingly gaining ground and is revolutionizing service operations in many ways. We explain what the modern contact center
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Anrufmaskierung TENIOS

29. September 2021

Phone Number Masking: How to mask private numbers

29.09.2021 | Why should phone numbers be masked? In a nutshell, call masking ensures the privacy and data protection of call participants, the anonymization of calls, and the control of communications between merchants and consumers in online marketplaces.   Whether in shopping portals or online banking – many digital services
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VoiceBot-Connector TENIOS RASA

8. September 2021

RASA AI meets telephony: How virtual assistants get a voice channel!

08.09.2021 |  TENIOS offers a new integration interface of its VoiceBot Connector: From now on, in addition to the Google Dialogflow integration, intelligent virtual assistants (IVAs) built in RASA can also be connected and made accessible for telephony.   What is RASA? RASA is a platform for Conversational AI and allows
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VoiceBot API

27. August 2021

Voice & telephony integration for chatbots: How easy it is for bots to get a voice!

27.08.2021 | You already use a bot solution for automated customer communication via web, chat or messenger? But your bot still needs a voice to handle the telephony channel as well? The solution is called: TENIOS VoiceBot API. With our voice gateway, you can connect bot systems via a single
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WhatsApp für Lieferdienste

21. July 2021

WhatsApp for delivery services: Easy ordering via Messenger

21.07.2021 | No matter whether it’s ordering a pizza or beverage delivery: Since the pandemic and recurring lockdowns, delivery services are booming more than ever. Especially the top dog of the delivery service “Lieferando” benefits: The industry giant registered revenues of 2.4 billion Euro in 2020, an increase in sales
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TENIOS vs Twilio

17. June 2021

Twilio Alternative made in Germany: The TENIOS Voice-API

17.06.2021 | Looking for an alternative to the Twilio API communication platform? Then TENIOS is the right choice. In addition to an extensive range of functions at a fair price, the TENIOS Voice API scores with technology “Made in Germany”: hosting and operation are carried out in our geo-redundant data centers
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WhatsApp Business API TENIOS

12. May 2021

WhatsApp Business API: Customer Communication via Messenger

12.05.21 |  With around 2 billion users worldwide –  44 million of them in Germany – WhatsApp is the most popular messenger app. With the WhatsApp Business API, the service can also be used for communication between companies and consumers. Go for omnichannel solutions and integrate WhatsApp into your customer communications.
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TENIOS Call Center Tipps

12. March 2021

5 Tech tips on how to optimize workflows in telephone customer service

12.03.2021 | Christmas is coming. For retailers that means: High season. And also the employees in telephone customer service are handling a float of calls. Due to Corona personal dialogues are rarely, so the number of calls increases. In this article we will show you how phone service works also
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MakeCall TENIOS

26. January 2021

MakeCall API: Intelligent routing for outbound calls

26.01.2021 | Automated inbound call routing is standard practice in many contact centers. But what about outbound calls? With TENIOS’ new MakeCall function, you have the option of routing outbound calls to the public telephone network and forwarding them to predefined routing plans in the TENIOS Cloud.   The Voice-API
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Aktuelle Blog-Beiträge:

  • Send appointment reminders via SMS: This is how easy it is!
  • What is a PBX / Cloud PBX? How does it work?
  • How to use SMS marketing successfully in 2022: 7 Dos and Don’ts
  • SMS API: Sending and receiving SMS securely with TENIOS
  • SIP Trunk simply explained: Functionality, Areas of Application & Advantages
  • IVR Guide: Definition, Use Cases & Benefits for Contact Centers
  • ACD with ease: How Automatic Call Distribution works
  • Build a VoiceBot in just 10 minutes with Google Dialogflow & TENIOS
  • Customer Communication 2022: Why a Voice API cannot be missing
  • TENIOS Browser Phone Extension: How to make phone calls in Chrome

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