TENIOSTENIOS

Fragen? 0800 55400300
  • Voicebots
    • Overview
    • Call Center Voicebot
    • Customer Service Voicebot
    • eCommerce Voicebot
    • Sales Voicebot
    • HR Voicebot
  • Voice API
    • Voice API
    • VoiceBot API
    • VoiceBot Connector
  • Telephony
    • Phone numbers
      • 0800 numbers
      • Geographic numbers
      • International numbers
    • Solutions
      • Cloud-PBX
      • Cloud-IVR
      • SIP-Trunk
      • ACD
      • Number Masking
  • About
    • Knowledge Base
    • Data Protection
    • ISO Certificate
    • Contact
    • Impress
  • BLOG
  • LOGIN
    • Customer Control Login
    • Cloud Login
  • English
  • German
Support
Wednesday, 08 September 2021 / Published in TENIOS Blog

RASA AI meets telephony: How virtual assistants get a voice channel!

VoiceBot-Connector TENIOS RASA

08.09.2021 | 

TENIOS offers a new integration interface of its VoiceBot Connector: From now on, in addition to the Google Dialogflow integration, intelligent virtual assistants (IVAs) built in RASA can also be connected and made accessible for telephony.

 

RASA


What is RASA?

RASA is a platform for Conversational AI and allows the setup of text- and speech-based virtual assistants like chatbots. For this purpose, the open source platform provides three main functions:

  1. Natural Language Understanding (NLU) for the conversion of natural language into structured data for an optimal intent recognition
    –
  2. Dialogue Management esing machine learning for message and context-based dialogue.
    –
  3. Integrations for various messaging channels as well as the connection of databases and other data sources via API

 

Read also Chatbots phone

 

 

Voice channel: RASA assistant goes phone bot

IVAs set up in RASA can be integrated into cloud telephony via the TENIOS VoiceBot Connector. The connection is established via API. Afterwards, the RASA VoiceBot can be implemented in the call routing and pick up phone calls.

 

TENIOS VBC Rasa

Go to technical RASA documentation

 

Extensive range of applications including bot agent handover

Enable your RASA bot to answer phone calls and use it

  • to prequalify callers:
    IVAs can be used to replace clumsy and complicated menus. The bot can identify the caller’s intent in a natural dialogue for a quick and uncomplicated pre-qualification. After the dialogue with the VoiceBot, the caller can be forwarded directly to the right agent, who receives all the information collected by the bot.
    –
  • to solve entire inquiries:
    The majority of incoming requests in the support center are recurring concerns. IVAs are ideal for these standard inquiries in particular: typical use cases include changing contact data, querying a progress status (e.g., delivery status) or recording customer data such as the transmission of the electricity meter reading. If required or desired, it is also possible to switch to a human agent as well.
    _
  • as FAQ bot:
    The connection of the company’s internal FAQ database to the VoiceBot is also possible with ease: This allows customers to query important information directly by telephone.

 

Interested in learning more about our VoiceBot Connector?
We are happy to advise you in a personal conversation.

 

Talk to our experts VBC

Noch kein Abonnent?
Jetzt für unseren Newsletter anmelden:



Aktuelle Blog-Beiträge:

  • Send appointment reminders via SMS: This is how easy it is!
  • Chatbots & Voicebots in eCommerce: How IVAs support service
  • Buy 0800 number: How to get an 0800 number
  • What is a PBX / Cloud PBX? How does it work?
  • How to use SMS marketing successfully in 2022: 7 Dos and Don’ts
  • SMS API: Sending and receiving SMS securely with TENIOS
  • SIP Trunk simply explained: Functionality, Areas of Application & Advantages
  • IVR Guide: Definition, Use Cases & Benefits for Contact Centers
  • ACD with ease: How Automatic Call Distribution works
  • Build a VoiceBot in just 10 minutes with Google Dialogflow & TENIOS

Interesse? Kontaktieren Sie unsere Experten!



  • Voice API
  • SMS API
  • BLOG
  • Data Protection
  • Terms & Conditions
  • Knowledge Base

Die TENIOS GmbH ist zertifiziert
nach DIN EN ISO/IEC 27001

TENIOS GmbH
Oskar-Jäger-Straße 125
50825 Köln

Fon: +49 (0) 221 55400300
info@tenios.de

© 2023 TENIOS GmbH

TOP