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Automatic debt collection with a voicebot to remind about payments
How to automatically reduce the burden of accounting?
Sending reminders about unpaid invoices is one of the biggest challenges for accounting departments. How to effectively contact the majority of customers, talk to them about late payments and oblige them to pay outstanding invoices? The answer is to automate this process using a debt collection voicebot.
5,000
calls per minute 24/7/365 using a debt collection bot
NLP
voicebot understands natural language, which allows for free conversation
150+
languages in which the AI voicebot talks to customers
Benefits of implementing a
voicebot for soft debt collection
It is specific and composed
Reminding about payments is a lot of stress – both for accountants and contractors. The debt collection voicebot will remain calm in any situation, and people are less reluctant to talk to it about this sensitive issue.
It keeps on calling until it gets trough
A voicebot for debt collection calls repeatedly to people who do not answer – at set intervals, making a certain number of attempts to connect with each contractor.
It remembers every invoice
A voicebot for soft debt collection doesn’t make typical human mistakes, so you can be sure that it will not forget about any overdue invoice.
It takes care of documentation
A voicebot for automating debt collection processes is integrated with many CRM systems (and can connect to another using Zapier) and over 2000 services such as Google ecosystem, Microsoft, Facebook, Calendly, etc.
It works in a blink of an eye
What would take an accountant a few hours, an intelligent voicebot for recovering payments does in just a few minutes (supports 5,000 calls per minute), saving time and money.
Implementation is quick
A voicebot for debt collection can be implemented in a few days – bundled with editable script templates, speech synthesis and recognition, SMS, local phone number and reporting.
Recover your debts quickly and effectively with a voicebot!
How does an automatic
debt collection voicebot work?
A voicebot for soft debt collection will talk to contractors as freely as an employee of your accounting department. Thanks to advanced NLP (natural language processing) technology, the voice assistant will understand the customer regardless of the words and phrases they use to express their intentions. How does a voicebot remind customers about overdue invoices?
Calls about overdue payments
- A debt collection voicebot on selected dates (e.g. every week) calls about overdue payments.
Saves time
- It calls again to those who didn’t answer, which allows you to save time and reach everyone.
Answers questions
- A voicebot for debt collection not only provides information, but also answers questions during the conversation.
Sends SMS
- If a contractor cannot be contacted, the voicebot sends them an SMS with the payment information.
Send automatic payment reminders with a voicebot
What operations can a
debt collection bot handle?
A debt recovery voicebot will automate the entire process of reminding about payments and overdue invoices. Among other things, it can:
- Identify the customer it is talking to
- Differentiate voicemail from a human
- Provide the debt amount and payment date
- Ask the customer to declare the repayment date
- Call again on selected dates
- Complete the information in the CRM system
Leroy Merlin automated
payment reminders
with a voicebot
The client was looking for a tool to automate reminders because calling the contractors about unpaid invoices took too much time. Our voicebot Patrycja increased the number of timely payments, also relieving employees, who could focus on more important tasks.
- Increased the number of on-time payments
- Simultaneously relieved the staff
- They were able to focus on more important tasks.
“We are very pleased with Patrycja’s results. First, it takes a lot of the burden off the shoulders of our employees who previously performed these tasks. Second, we hear from our customers about their positive experiences with the voicebot”.
Anna Uklańska
Senior Process & Automation Manager
Speak with our Voicebot-Experts!