08.06.2022 | Chatbots have become essential in the age of service automation. Many online stores also use these smart assistants to answer questions concerning shipping costs and delivery status, or to provide product advice.     It is not only possible to use a virtual assistant as a chatbot in

25.05.2022 | Good customer service is the key and has a major influence on customer satisfaction and with it the success of a business. What is absolutely essential is a service hotline that allows customers to contact the company free of charge. This is exactly what 0800 numbers provide.

18.05.2022 | In the past, ISDN connections dominated the telecommunications landscape, but in the course of the switch to All-IP, the virtual PBX – also known as Cloud PBX – is gaining ground. It not only offers a wide range of functions, but is also highly cost-efficient.   But what

04.05.2022 | This year, SMS is already 30 years old. The text messages, limited to 160 characters, were enormously popular, especially in private communication, until messaging services like WhatsApp finally overtook SMS. However, this does not apply to communication in a business context: In the dialogue between customer and company,

23.03.2022 | In order to reach customers optimally and pick up individual target groups in the best way possible, successful companies often rely on an omnichannel strategy. What absolutely cannot be missing in the list of contact channels provided? The SMS.   With the new SMS-API, TENIOS is extending its product

23.02.2022 | All-IP is THE buzzword in all business digitalization. The switch from analog and ISDN connections to SIP telephony plays a significant role in this process: SIP trunks enable telephony via the Internet – the telephony of the future.   But what exactly is a SIP trunk? How does

16.02.2022 | Speech dialogue systems can help to better manage call volumes in the contact center and optimize workflows. This leads to greater efficiency in the company and at the same time to an improved customer experience on the client side.   But what exactly is a voice response or

09.02.2022 | When it comes to contacting a company, even today the choice often falls on a traditional channel: The telephone. The popularity of the telephone as a communication channel can sometimes lead to high call volumes in the contact center.   To manage this volume and ensure an optimal

26.01.2022 | Building a VoiceBot is time-consuming and complicated? That is not true. We’ll show you how to build a VoiceBot in just 10 minutes using Google Dialogflow and TENIOS!