16.05.2023 | During the pandemic and existing lockdowns, the stationary retail business has suffered massively. However, this has given a major boost to one economic sector: the ecommerce market. Online retailers reported record sales during the crisis years. Heike Schmid

10.01.2023 | Good customer service is the key and has a major influence on customer satisfaction and with it the success of a business. What is absolutely essential is a service hotline that allows customers to contact the company free of charge. This is exactly what 0800 numbers provide. Heike

Looking for an alternative to the Twilio API communication platform? So TENIOS is the right choice for you. In addition to an extensive range of functions at a fair price, the TENIOS Voice API scores with technology “Made in Germany”: hosting and operation are carried out in our geo-redundant data centers

31.08.2022 | When it comes to the secure transmission of multimedia data in IP networks, they are THE decisive factor: security protocols that ensure encrypted data transfer. For tap-proof conversations in voice-over-IP telephony (VoIP), you should rely on SRTP.   But what is SRTP? How does encryption with SRTP work?

22.06.2022 | Appointments that are not kept without being cancelled in advance are extremely annoying for service providers and result in lost revenues. Despite binding appointments, a large number of appointments are not being kept. There are many reasons for this – often the appointment is simply forgotten. Heike Schmid

08.06.2022 | Chatbots have become essential in the age of service automation. Many online stores also use these smart assistants to answer questions concerning shipping costs and delivery status, or to provide product advice.     It is not only possible to use a virtual assistant as a chatbot in

18.05.2022 | In the past, ISDN connections dominated the telecommunications landscape, but in the course of the switch to All-IP, the virtual PBX – also known as Cloud PBX – is gaining ground. It not only offers a wide range of functions, but is also highly cost-efficient.   But what

04.05.2022 | This year, SMS is already 30 years old. The text messages, limited to 160 characters, were enormously popular, especially in private communication, until messaging services like WhatsApp finally overtook SMS. However, this does not apply to communication in a business context: In the dialogue between customer and company,

23.03.2022 | In order to reach customers optimally and pick up individual target groups in the best way possible, successful companies often rely on an omnichannel strategy. What absolutely cannot be missing in the list of contact channels provided? The SMS.   With the new SMS-API, TENIOS is extending its product

23.02.2022 | All-IP is THE buzzword in all business digitalization. The switch from analog and ISDN connections to SIP telephony plays a significant role in this process: SIP trunks enable telephony via the Internet – the telephony of the future.   But what exactly is a SIP trunk? How does