The ACD API allows to integrate ACD functionality to your project. It has following URLs:

Querying an agent’s ready status:

A Method to query the current status of an agent. Uses the HTTP-GET method.

GET	https://api.tenios.com/acd/agent-state/retrieve

Request Parameter:

access_key String	The api access key. It can be found in the menu item General Settings, section API in the customer portal.
email String	The Agent email (Cloud PBX->USER DETAILS).

Response Parameter:

state String	The current ready status of the agent. Can be READY or NOT_READY haben.

Example of a successful request:

Request:

{
    "access_key" : "XXXXX-XXXX-XXXXXX",
    "email": "test@test.com"
}

API Response:

HTTP Status Code: 200 (OK)

{
    "email": "test@test.com",
    "state": "NOT_READY"
}

Change the status of an agent:

A method to change the status of an agent. Uses the HTTP-POST method.

POST	https://api.tenios.com/acd/agent-state/change

Request Parameter:

access_key String	The api access key. It can be found in the menu item General Settings, section API in the customer portal.
email String	The Agent email (Cloud PBX->USER DETAILS).
state String	The current ready status of the agent. Can be READY or NOT_READY haben.

access_key String	The api access key. It can be found in the menu item General Settings, section API in the customer portal.
email String	The Agent email (Cloud PBX->USER DETAILS).
state String	The current ready status of the agent. Can be READY or NOT_READY haben.
nrr String Optional	Acronym of a pre-configured Not-Ready Reason (NRR).

Response Parameter:

success boolean	Is true if the ready state was successfully set, otherwise false.

Example of a successful request:

Request:

{
    "access_key" : "XXXXX-XXXX-XXXXXX",
    "email" : "agent@test.com",
    "state": "READY",
    "nrr" : "COF"  (optional)
}

API Response:

HTTP Status Code: 200 (OK)

{
    "success": true
}

Examples of invalid requests:

BAD_CREDENTIALS

This code is returned if an invalid access_key was provided.

Request:

{
    "access_key" : "XXXXX-XXXX-XXXXXX",
    "page":1,
    "page_size": 10 
}

API Response:

HTTP Status Code: 400 (Bad Request)

{
    "error_code": "BAD_CREDENTIALS",
    "error_message": "Bad credentials",
    "fields": []
}

FIELD_IS_REQUIRED

This error is returned if a mandatory parameter is not provided in the request .

Request:

{
    "access_key" : "XXXXX-XXXX-XXXXXX",
    "page":1,
}

API Response:

HTTP Status Code: 400 (Bad Request)

{
    "error_code": "FIELD_IS_REQUIRED",
    "error_message": "Parameter 'page_size' is required",
    "fields": [
        "page_size"
    ]
}

INVALID_JSON

This error is returned if the provided JSON contains errors or is invalid in general.

Request:

{
    "access_key" : "XXXXX-XXXX-XXXXXX",
    "unknown_parameter":"unknown"
}

API Response:

HTTP Status Code: 400 (Bad Request)

{
    "error_code": "INVALID_JSON",
    "error_message": "An invalid JSON object was provided in the request body.",
    "fields": [
        "unknown_parameter"
    ]
}

AGENT_NOT_FOUND

This error code will be returned if an unknown email was specified in the request.

Request:

{
    "access_key" : "XXXXX-XXXX-XXXXXX",
    "email": "unknownemail@test.com"
}

API Response:

HTTP Status Code: 400 (Bad Request)

{
    "error_code": "AGENT_NOT_FOUND",
    "error_message": "Agent not found.",
    "fields": []
}

AGENT_STATE_INVALID_EMAIL

This error code will be returned if an invalid email (invalid syntax) was specified in the request.

Request:

{
    "access_key" : "XXXXX-XXXX-XXXXXX",
    "email": "invalidemail@@test.com"
}

API Response:

HTTP Status Code: 400 (Bad Request)

{
    "error_code": "AGENT_STATE_INVALID_EMAIL",
    "error_message": "Invalid email. You can use only valid email of agent which belongs to your account.",
    "fields": [
    "email"
    ]
}

AGENT_NOT_READY_REASON_NOT_FOUND

This error code will be returned if an invalid nrr is specified in the request.

Request:

{
    "access_key" : "XXXXX-XXXX-XXXXXX",
    "email" : "agent@test.com",
    "state": "READY",
    "nrr":  "COF"           
}

API Response:

HTTP Status Code: 400 (Bad Request)

{
  "error_code": "AGENT_NOT_READY_REASON_NOT_FOUND",
  "error_message": "Agent not ready reason not found.",
  "fields": [
    "nrr"
  ]
}

WrapUp API