By integrating ASR, you can improve the customer experience and strengthen the relationship to customers. The technology enables callers to perform self-service tasks before speaking to an agent. ASR provides a huge support for your contact center service staff, especially in companies that rely highly on customer service.
How can TENIOS help?
TENIOS Cloud Communications offers you the ability to individually integrate ASR devices at any point in the routing plan. With voice control, your callers can easily navigate through the menu and get to the information they need quickly. TENIOS supports multiple ASR providers so you can decide which one is best fit for your application.
You already have an ASR Provider account?
Learn how to integrate an existing account to the TENIOS customer portal. Go to ASR Provider Configuration