Callback Configuration

The TENIOS API includes a callback function. On its basis, the user is able to program his own applications, e.g. configuring a Callback Manager, in order to optimally handle call peaks in the service center.

Callbacks can be initiated via the TENIOS Cloud API. At the beginning it is necessary to activate the CallBacks functionality for your account. You need to contact TENIOS support to activate this service for your account. Afterwards you can add callback functionality to your project (e.g. add a callback form on your website). 

Example configuration: 
When executing a callback from the system, a call is to be set up to your side, usually to a call center agent or representative. The destination number to be called has to be defined in the callback configuration. After the call is connected, a second call to the customer is established. As soon as the customer answers the call, both calls are connected so that the agent can talk to the customer.

 

Manual

The integration of the callback functionality is very easy. You should execute a new “init” request to the TENIOS Cloud API in the method which handles form submission. To check the current status of a callback you can use the “status” method

You can find a more detailed description of the “init” and “status” requests on the API-Call-Back page.

Add new callback configuration

To add a new callback configuration press Add new configuration.

Configuration name

Enter the configuration name that will be displayed on the overview page in configurations list.

 

Destination number

Enter the destination number (Agent).

 

Displayed outgoing number

Enter the displayed outgoing number.

 

Ring Duration

Select a ring duration using the ‘dropdown’ list and save the configuration.


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