Here you can view and maintain general settings of the TENIOS portal.
In the section API parameters are displayed or can be configured which are related to the TENIOS API.
The customer can choose between two options – “Standard” and “Expert”. Here you can define Music on Hold. This audio file is always played when a call is put on hold. You can use all announcements which have been configured in the section announcements as music on hold. If you want to define your own music on hold, please upload the audio file in this section. After that the music on hold will be selectable within the drop down menu. In this section you can configure the settings of the ACD agent profiles. >> More information concerning our ACD
Access Key
A unique key which is required to access the TENIOS API.
Enable IP restriction
Here you can restrict access to the TENIOS API from defines IP addresses.
Allowed IP addresses
Here you can specify one or more IP addresses from where access to the API should be allowed. If you want to configure multiple IP addresses, please separate them by a comma.