Google Cloud Setup (ASR)

In this article you find information on how to integrate Google Cloud Text-to-Speech into your call routing.

For the setting configurations in Google Cloud and in TENIOS customer portal please follow our step-by-step instruction.

 

Configuration of Google Cloud Speech-to-Text

Please open the link for login at Google Cloud platform. If you don’t have an account yet, you can choose between different subscriptions – there is also a free version available. 

Afterwards you will be redirected to an overview page. Please click the dropdown menu next to the Google Cloud lettering. Click New Projekt” to create a project.

 

Google new project

 

 

A popup window is opened. Please fill in Project name and Project ID. You can edit the ID by clicking the button below. The ID cannot be edited later on. Choose the Location and click “Create“.

Google create new project

 

You are redirected to the overview page of your new project. Please click the menu item “API & Services” after opening the dropdown menu on the left.

Google Cloud API Services

 

Click the button “Enable APIs and Services“.

Google cloud enable api

 

A window with a search bar is opened. Please type Speech in order to find the “Cloud Speech-to-Text API“.

Google Cloud Speech search

 

Please click “Activate“.

google cloud enable speech

 

Im nächsten Schritt können Sie den Schlüssel konfigurieren. Klicken Sie hierzu links auf den Reiter “Anmeldedaten“. Öffnen Sie das Dropdown Menü “+ Anmeldedaten erstellen” und wählen Sie “Dienstkonto“.

Google Cloud Speech Service Account

 


Please select Name and Description and click “Create“.

Google Cloud Service account details

 

As Role please select “Owner“, click “Continue” and in the next step the button “Done“.

Google Cloud Service Account owner

 

Now you can open your Service Account (IAM & Admin > Service Accounts) to create a credential key. By clicking “Add Key” a popup window is opened. Please choose the type “JSON” .

Google Cloud Service Account key

 

Store the JSON-file on your computer. This key is needed for the ASR configuration in the TENIOS customer portal.

 

 

Configuration in TENIOS portal


Login on the TENIOS platform to connect the speech service. Navigate to “Setup > ASR Provider Configurations” and click “+ Add new configuration”.

TENIOS ASR Konfiguration EN

 

Now you can edit the ASR Provider Confiurations. Please select “Google” as Provider. Fill in the Credential Key created in your Google Cloud account. Click Save to complete the configuration. 

ASR configuration TENIOS

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