In this article we show you, how our MakeCall function can be used. It can be used for the configuration of automatic dialers, IVR menues oder the call routing to your contact center. The high flexibitilty of our Outbound-IVR offers individual configuration options for your outgoing calls. Outbound-IVR allows you to initiate automatic call campaigns. In this case reminder for mediacal appointements can be triggered for example. Other use cases can be billing notifications, advertising campaigns, surveys or informative announcements.
Example: Appointment confirmation
Scenario: An automatic phone reminder for a medical appointment should be intiated, where the caller has the possibility to confirm or cancel the appointment via IVR menue directly. Announcement including DTMF menue: „With this call we want to remind you of your appointment with Dr. Muller on 10th July at 10 am. To confirm the appointment, please press 1. To make a new appointment press 2.”
The following graphic shows two Use Cases of the MakeCall function: MakeCall allows the initiation of outbound calls to the public phone network. First the destination number is dialed. As soon as the call is picked up, the connection to the service hotline (tenios-number) is build up. Please find more information in API Make call.