In this article you find information on how to integrate OpenAI into your call routing. For the setting configurations OpenAI and in TENIOS customer portal please follow our step-by-step instruction.
Configuration of OpenAI
Log in to your OpenAI account. Navigate to the Tab API Keys to create a Secret Key, which can be connected to your TENIOS account in the next step.
Settings in the TENIOS customer portal
Log in to the TENIOS portal to connect the speech service. Navigate to “Setup > ASR Provider Configurations” and click “+ Add new configuration”. Now you can edit the ASR Provider Confiurations. Please select “OpenAI (Beta)” as Provider. Fill in the Credential Key created in OpenAI.
