The setup of the TENIOS SIP account in the desktop version is as follows: After installing the sof
tware, click on the Settings menu > Create new account.
Please choose SIP as account type.
For registration with a SIP client, only domain, username, and password are relevant. The domain is specified in customernumber.tenios.com format.
Click on the “Advanced” button to access the advanced settings.
Please choose DTMF RFC -2833. The DTMF mode specifies which method is used to send DTMF tones to the server when a key on the dial is pressed.
Please select UDP for the signaling between TENIOS and your Softphone. In addition, “Use rport” and “global STUN” must be selected.
Please select the following codecs: G.711 a-law, G.711 mu-law and G.7
22. G.711 a-law must be the first one.
Your SIP accounts are listed in the left column on the accounts page after setup. The icon in front of the account informs you about the current status: logged in, not logged in or login fa
iled. Clicking on an account opens the settings for that account.
Zoiper Mobile Configuration
There are numerous smartphone apps that can be used as softphones. One of these softphones for your smartphone is Zoiper, which is free for private use. You can download Zoiper for free from the Apple Appstore or the Google Play Stor
e and install it on your smartphone. Afterwards, you can connect the TENIOS Cloud telephony to your mobile device. The softphone is available for iPhone / IOS and Android devices. The information contained here will help you conf
igure it on an Android or IOS platform. The configuration on other mobile operating systems should remain similar.