The Call-back Manager can be used to reduce load peaks in your service center. Incoming calls that are not promptly accepted by an agent can be forwarded to the call-back Manager. The recall wishes are recorded via web form, via IVR or directly via our tenios Cloud API. In addition to the desired callback number, it is also possible to include further information such as subject area, concerns or customer number.
After entering your callback request, the visitor to your website is called up completely automatically by our callback system and connected without time delay and directly with the support team. Optionally the interested party can be offered a time selection for a later recall.
The integration of tenios call-back is possible in every website and in every design.
• automatic callback in real time
• dynamic call status in real-time
• time selection for the callback request
• black list function
• lock service / mobile phone numbers
• destinations freely selectable
• detailed statistics
• integrated design
• interface (API) to the callback server