Fragen? 0800 55400300
the burden on the clinic reception?
Waiting to connect with the reception desk and missed, although scheduled medical appointments – these are the two main problems of patient service in medical facilities. How to arrange, confirm, cancel and postpone appointments quickly and effectively? How to provide patients with important information? The answer is to automate your reception desk with a medical voicebot.
The medical voicebot will talk to patients as naturally as a receptionist. Thanks to advanced NLP (natural language processing) technology, the voice assistant will understand the patient regardless of the words and phrases they use to express their intentions.
A voicebot for patient service will automate the entire process of registering medical visits and managing doctors’ calendars. What will it do at the clinic reception?
Benefits for the clinic
With a medical voicebot, you don’t have to employ many receptionists, because 80% of calls at the clinic reception are handled automatically.
With a voicebot, the clinic does not waste time and money because appointments are canceled in advance – the voicebot calls the patient to confirm attendance.
Patients can quickly make an appointment at any time and in any language, so they will be more likely to choose this particular clinic. As a result, it enjoys profits.
A medical voicebot updates the clinic’s CRM/HIS system and the doctor’s calendar after each conversation with a patient, so the documentation is always complete.
Benefits for the patient
Registration with a voicebot at a clinic is not an ordeal! An AI medical receptionist will answer every call immediately – processing 5,000 calls per minute.
A medical voicebot speaks over 150 languages, so it can easily talk to foreigners, who constitute a large percentage of patients.
With a voicebot, the patient can book a doctor’s appointment 24/7/365, thanks to which they feel more comfortable and can schedule an appointment at any time.
A medical voicebot will automatically call the patient well in advance of the visit to remind them and confirm their presence.
Discover the possibilities of a voicebot for patient service
Speak with our Voicebot-Experts!
