The VoiceBot API from TENIOS connects the chatbot to the TENIOS Cloud Communications Platform, making it usable for voice. Phone calls incoming via TENIOS can be taken directly by the bot. The TTS and STT engine handles the conversion of text and voice in real time. The connection is established via API.
Which role does the telephone play as a contact channel?
The telephone is still one of the most popular contact channels in customer service:
In a survey, 66% said they would prefer to use the telephone to contact companies.
This is where people expect a quick response and solution to their concerns. These expectations can be optimally fulfilled by using a VoiceBot, which accepts incoming calls directly without any waiting time.
Let your bot speak and connect the VoiceBot to your telephony channel.