Put your Clients first
- Conversational AI in Banking
Fragen? 0800 55400300
Put your Clients first
- Conversational AI in Banking
What is a voicebot for banking?
The banking voicebot is an intelligent voice assistant based on natural language processing (NLP) technology that speaks freely to bank customers, serving them quickly, 24 hours a day and in many languages.
It supports both the incoming hotline, where it answers questions and accepts instructions from customers, handling up to 80% of their typical matters, as well as outgoing, where it transmits information and automatically personalized offers from the bank.
5,000
calls per minute 24/7/365 using a banking bot
NLP
voicebot understands natural language, which allows for free conversation
150+
languages in which a voicebot talks to customers
What can a financial voicebot do in banks?
Provide account information
A banking voicebot will provide the customer with information about the number and balance of funds in the account, as well as answer other related questions.
Inform about a payment
A voicebot will call the customer to remind them about an upcoming or overdue payment related to banking services.
Personalize an offer
A voicebot can call the customer with an offer exactly matched to the information it has in CRM, and also advise on the right product after asking a few questions.
Accept an instruction
A voicebot will record various customer instructions, for example changes to data, blocking a card or making a transfer (with full security in mind).
Register an application
Does the customer want to open an account, get a card or take out a loan? A voicebot will collect the necessary information and save the request in the system.
Conduct survey efficiently
A voicebot will call thousands of bank customers and ask them any closed or open questions, and then prepare a report.
Discover how much a voicebot can do in banking!
How does a voicebot for banking work?
Voicebot for banking will talk to customers as freely as an employee. Thanks to advanced NLP (natural language processing) technology, the voice assistant will understand the customer regardless of what words and phrases they use to express their intentions.
Inbound Requests
- Voicebot on the incoming hotline answers FAQs, solves standard problems, provides account information, accepts instructions, applications and complaints, recommends products
Outbound
- On the outgoing hotline, it conducts information and marketing campaigns for customers and satisfaction surveys, and also provides notifications about payments and changes in the offer
Automatisierte CRM Updates
- Moreover, the voicebot automatically updates CRM, sends text messages and e-mails after a conversation, and creates advanced reports
How does a voicebot in a
bank ensure customer security?
For bank customers calling the hotline, the priority is the security of their data and money. The bank’s voicebot guarantees them in various ways.
Confirms identity based on questions (or biometrics)
When a customer calls the bank, the voicebot asks for information based on which it can confirm the identity. It can also recognize the customer’s voice.
The recorded data is protected and encrypted
A voicebot for banking is equipped with many technical solutions that protect customer data against unauthorized access.
It complies with data protection regulations
A financial voicebot operates in accordance with GDPR and other legal requirements. Call details are not shared with anyone other than the bank itself.
Do you want to check the capabilities of conversational ai in banking?
What are the benefits of voice automation in the financial industry?
Simplified processes
Saving money
Customer loyalty
Increasing sales
Relieving the employees
Saving time
Higher security
Maintaining standards
Speak with our Voicebot-Experts!